Frequently Asked Questions
How does it work?
It’s easy! Upload your favorite photo, and we’ll turn it into a hand-drawn digital portrait. You’ll get to review and approve the artwork before we deliver the final version.
What kind of photos work best?
Clear, high-resolution photos with good lighting, with the subject facing the camera work best — especially ones where faces or key details are easy to see. If you’re unsure, feel free to send multiple options and we’ll help choose the best one.
Can I request changes to my portrait?
Yes! We offer unlimited free revisions until you’re completely happy with the final result.
How long does it take?
Artwork is typically ready in 1–2 business days. During busy times, it may take a little longer, but we’ll always keep you updated.
What will I receive?
You’ll receive a high-resolution digital file (JPG or PNG) perfect for printing, sharing, or gifting. If you’d like help printing your portrait, just let us know!
Do you offer physical prints?
Right now we only offer digital downloads, but we’re working on adding print options soon. Stay tuned!
Can I use my portrait for gifts?
Absolutely! Our portraits make beautiful, thoughtful gifts for birthdays, anniversaries, memorials, or just because.
What if I don’t like the artwork?
No worries — we’re committed to making sure you love it. With free unlimited revisions and a satisfaction guarantee, we won’t stop until you’re happy.
Do you draw pets and people together?
Yes! We can combine people, pets, or anything else you love into one custom portrait. Just upload the photos and we’ll handle the rest.